Engagement Manager
Home based, South East of England
SC Clearance required
The Engagement Manager is responsible for building and managing high-quality relationships with schools, colleges, community partners, industry stakeholders and internal teams to ensure strong participation in education and skills-focused initiatives. The role drives awareness, engagement, and sustained involvement, ensuring delivery targets, KPIs and quality standards are consistently met.This role suits someone who excels at relationship management, stakeholder coordination and delivering against clear participation, impact and performance goals.
This is a home-based role, however the successful candidate will be required to travel across the South East of England, so candidates must be willing and able to travel as part of the role.
Role Responsibilities:
Stakeholder Engagement & Relationship Management
- Develop and maintain relationships with schools, colleges, senior leaders, teachers, careers teams and wider education partners.
- Establish and grow partnerships with industry, universities, local authorities and community organisations.
- Act as a key point of contact for stakeholders, ensuring timely communication and high satisfaction.
Engagement Strategy & Delivery
- Plan and deliver engagement activities, including briefings, workshops, events, roadshows and partner meetings.
- Coordinate multi-channel engagement campaigns to drive programme uptake and retention.
- Ensure all engagement activity aligns with programme objectives, inclusion priorities and quality standards.
Performance Management & Reporting
- Work to defined KPIs and targets around reach, engagement, participation, diversity, and stakeholder satisfaction.
- Track activity, monitor performance and identify areas for improvement.
- Produce regular engagement updates, dashboards and reports for internal and external stakeholders
Programme Integration
- Work closely with programme managers, coordinators, marketing, safeguarding and data teams to ensure seamless delivery.
- Maintain a strong understanding of programme content, aims and requirements to communicate effectively with partners.
- Gather feedback from schools and partners to inform continuous programme improvement
Event & Activity Oversight
- Support the planning and coordination of events, workshops and activities, ensuring high quality and effective stakeholder participation.
- Coordinate speakers, facilitators, industry partners and school logistics.
- Design and oversee regional assessment centres, including scheduling, assessor coordination, evidence-review processes and moderation activities, ensuring schools/colleges progress through recognition pathways in a standardised and compliant manner
Compliance & Safeguarding
- Ensure all engagement is delivered in line with safeguarding, data protection and accessibility requirements.
- Maintain accurate records and follow internal policies and processes
Your Experience/Skills:
Essential
- Proven experience in stakeholder engagement, account management or partnership development.
- Strong relationship-building skills with the ability to influence and motivate diverse stakeholders.
- Excellent communication skills, both written and verbal, with confidence presenting to different audiences.
- Experience working in education, youth programmes, skills development or community-based initiatives (or similar).
- Strong organisational skills with the ability to coordinate multiple priorities in a fast-paced environment.
- Demonstrated ability to work to targets, KPIs and performance measures.
- Competent in using CRM systems, digital tools and reporting dashboards.
Desirable
- Experience working with schools, FE/HE institutions or local authorities.
- Understanding of inclusion, DEI principles and improving participation from underrepresented groups.
- Knowledge of digital skills, STEM, careers education or youth-engagement sectors.