Scheduling Specialist

Scheduling Specialist

Slough, Hybrid

You will have full responsibility for the planning of all course schedule and Instructor utilisation. You will work with sales teams to fulfil all training requirements and to ensure effective use of QA’s Instructors and Training Centres.

Key Responsibilities

• Experience in Project management and planning
• Experience in managing large teams
• Experience of working in a scheduling environment
• Experience of working in an environment that is subject to change.
• Able to make decisions and be accountable/responsible for them.
• Manage all Internal trainer schedules – responsible for the diary management of QA trainers
• Allocate preparation time for trainers and maintaining their records.
• Responsible for ensuring adequate cover is provided for trainer sickness and holiday requests.
• Managing new trainer inductions. This involves “buddying” them up with experienced trainers, arranging for them to sit in on relevant courses and organising team teaches
• Maintaining in-house system with up to date information i.e. courses codes.
• Produce weekly scheduling reports to monitor all centres; Public, Closed and On Site Courses.  
• Negotiate prices with associate companies and freelance trainers
• Monitor fill rates and revenue for all courses in order to maximise these, add extra dates as and when required.
• Identify gaps in trainer skill sets by using QA’s skills matrix and put forward business cases to employ additional resource.
• Monitor low/high fill courses and cancel low fill courses, notifying all Account Managers and their Customer Service Representative.
•  Ensuring all courses are scheduled correctly.

Skills and Experience

• Experience in Project management and planning
• Experience in managing large teams
• Experience of working in a scheduling environment
• Experience of working in an environment that is subject to change.
• Able to make decisions and be accountable/responsible for them.
• Experience working within a scheduling or timetabling or planning environment desirable

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm 

Personal growth  
Learning and opportunity is at the core of what we do - and that applies to you too!  
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.  

Our people  
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity. 

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. 

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission: 

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.  Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning. 

You can find out more about us at https://www.qa.com/about/careers/